> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://breakcold-aicrm.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# AI CRM Employees

Meet your back-office crew. **AI CRM Employees** are purpose-built AI teammates that do the repetitive work around your relationships — adding contacts, planning follow-ups, updating your pipeline, hunting duplicates and creating deals — so you can spend your time selling. They keep your CRM tidy, prepared, and ready for your review.

You **hire, promote and fire** them like real teammates, and they run **24/7**.

> We built the crew from the best real-world use cases of people running Breakcold with **Claude, OpenClaw and ChatGPT** — then packaged them so you get that power **without any of the setup**. As capable as Claude / Hermes / OpenClaw, minus the wiring. Each one takes about **60 seconds** to set up.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_zxfl3j.png)

## Where to find them
In the left sidebar, click **Employees**. You'll see the whole crew, who's hired, who's in training, and what each one is doing for you.

## Why "employees" and not just another AI feature
* **They run 24/7** in the background — no prompts to write, no chat window to babysit.
* **No per-seat pricing.** Your whole team benefits from every employee at one flat cost. Go ahead and try to find a more cost-efficient setup.
* **Hire, promote, fire.** Turn an employee on when you need it, tune how it works, or let it go — you're always in control.
* **Everything is review-first.** Employees prepare the work; nothing is sent or changed behind your back unless you allow it.

## Meet the crew

### Kyle — Automatic Contact Manager · Free
*"You pay him in Red Bulls to add contacts in the CRM."*

Kyle continuously creates or links People from the email and LinkedIn accounts you choose, so new relationships reach your CRM **without manual entry**.

**How Kyle works**
1. **Connects your sources** — watches only the email and LinkedIn accounts you select.
2. **Filters and matches safely** — excludes warm-up mail and links existing People before creating anyone new.
3. **Keeps People current** — creates or links eligible contacts and keeps uncertain matches aside for your review.

**Set up Kyle (Step 1 of 2 — Accounts):** choose where Kyle should find contacts by selecting the email and LinkedIn accounts he should watch, then continue. Every eligible relationship becomes the right CRM contact automatically.

### Karen — Follow-Up Planner · Paid (free trial included)
*"When a Karen works for you, it feels different."*

Karen analyzes your synced conversations to catch **inactive discussions and pending next steps**, then prepares the exact task and message you need to follow up. She works across **LinkedIn, WhatsApp, Telegram, Email** and can **create drafts**.

Karen doesn't just remind you — she **drafts the reply, names the task, and drops you straight into the right email / LinkedIn / WhatsApp / Telegram conversation**, ready to send. Every morning you get a clean "today's follow-ups" brief (e.g. *"50 follow-ups ready — Karen reviewed your quiet conversations and prepared today's follow-ups"*).

**Karen's 60-second setup**
1. **How many conversations should Karen handle?** — pick a shared daily capacity. Breakcold pre-selects the best fit from today's workspace demand.
2. **When is a conversation quiet?** — how long Karen waits after the last message before considering a follow-up (e.g. 3 days).
3. **When should Karen remind your team?** — each owner gets one focused task digest at this time, in their own saved timezone (e.g. 09:30).
4. **Who should Karen create tasks for?** — all eligible contacts, or only contacts tied to ongoing deals.
5. **Send Karen's brief to Slack?** — keep it inside Breakcold, or also post one compact workspace summary to a Slack channel each day.

**Managing Karen:** from her card you can **Opt out for me**, **Edit setup**, or **Fire Karen** at any time.

### Henry — Pipeline Updater · *In training (coming soon)*
*"He helps your sales reps focus on selling."*

Henry automatically updates your records' pipeline stages as conversations and relationships progress, so your CRM reflects reality without anyone dragging cards around.

### Zoe — Duplicate Detective · Free · *In training (coming soon)*
*"She works for free, it's your Harvard intern."*

Zoe tracks down duplicate contacts and companies before fragmented notes and conversations confuse the whole team.

### Chad — Deal Creator · *In training (coming soon)*
*"Takes money from leads since 5th grade."*

Chad automatically creates a deal when a conversation turns into a real opportunity, so potential revenue never slips through the cracks.

> **More chores, fewer headaches.** The crew keeps growing with new specialists for the work nobody misses doing.

## Pricing at a glance
| Employee | Role | Price |
| ---- |
| **Kyle** | Automatic Contact Manager | **Free** |
| **Zoe** | Duplicate Detective | **Free** *(coming soon)* |
| **Karen** | Follow-Up Planner | **Paid — free trial included.** Base: 40 conversations/day for **US$12/mo**. Extra Hours: 80 conversations/day for **US$20/mo**. Capacity is shared across your workspace. |
| **Henry** | Pipeline Updater | *Coming soon* |
| **Chad** | Deal Creator | *Coming soon* |

Remember: **we don't charge per seat.** One employee works for your whole workspace.

## Frequently Asked Questions
**How long does setup take?**
About **60 seconds** per employee. Kyle just needs the accounts to watch; Karen walks you through a short wizard.

**Can I turn an employee off?**
Yes. You can **fire** any employee, **opt out** for just yourself, or **edit its setup** at any time.

**Do they act without me?**
They're review-first. Karen *prepares* tasks, drafts and follow-ups and puts you in the right conversation — you stay in control of what's actually sent.

**How is this different from connecting Claude or ChatGPT via MCP?**
Same power, zero setup. We built the employees from the best use cases people run with Claude, OpenClaw and ChatGPT, then packaged them to run 24/7 inside Breakcold — no connectors, prompts or agent wiring required. Prefer to drive it yourself? You still can — see the [MCP article](https://breakcold-aicrm.crisp.help/en/article/mcp-claude-chatgpt-cursor-more-jumaro/) in Settings.

**Is it really cheaper than the alternatives?**
Yes — and there's no per-seat charge. Compare it to running your own 24/7 agent stack and see for yourself.