> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://breakcold-aicrm.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can You Add Files to Contacts

Yes — attach any file to a contact, company, deal, or custom object record and keep all your documents in one place.

## Overview
Every record in Breakcold has a dedicated **Files** tab where you can upload and store attachments — proposals, contracts, screenshots, spreadsheets, or any other file type. Files are tied to the individual record, making them easy to find in context.
| Works on all object types — The Files tab is available on People, Companies, Deals, and any custom object you've created.
## Step 1 — Open the Files Tab
1. Open any record — a contact, company, deal, or custom object.
2. Click the **Files** tab in the record navigation bar. The tab shows a count of attached files (e.g. *Files 0*) that updates as you add files.
The Files tab on a record — empty state showing two ways to upload: drag and drop onto the area, or click "Upload a file".
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_6tji0q.png)
## Step 2 — Upload a File
There are two ways to add a file:
| **Method** | **How to use it** |
| ---- |
| **Drag & Drop** | Drag a file from your computer and drop it anywhere in the Files tab area. |
| **Upload button** | Click **Upload a file** (in the empty state) or **Upload files** (top right) to open your system file picker and select a file. |
The system file picker opens when using the Upload button — browse to any folder and select the file you want to attach.
## Step 3 — Confirm the Upload
1. After selecting a file, it uploads immediately. A **"1 file uploaded"** confirmation toast appears at the bottom of the screen.
2. The file appears in the Files list showing: **file name**, the **team member** who uploaded it, the **upload date and time**, and the **file size**.
3. The **Files** tab counter in the navigation bar updates to reflect the new total.
"1 file uploaded" toast — the file appears immediately in the list with the uploader's name, timestamp, and file size.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_1ykhxvq.png)

The file in the Files list — each entry shows the file name, uploader, date, size, and action icons to download or delete.
## Deleting a File
1. Click the **delete icon** (trash) on the right side of the file row.
2. The file is removed immediately and a **"File deleted"** toast confirms the action.
"File deleted" toast — the file is removed from the record immediately. This action cannot be undone.
| Note — File deletion is permanent and cannot be undone. Make sure you no longer need the file before deleting it.
## Frequently Asked Questions
**What file types can I upload?**
Any file type is supported — documents (PDF, DOCX, XLSX), images (PNG, JPG), spreadsheets, presentations, ZIP archives, and more.
**Is there a file size limit?**
Files up to several hundred MB can be uploaded. Very large files may take longer to upload depending on your connection speed.
**Can I download a file that was uploaded by someone else?**
Yes — click the **download icon** on any file row to download it, regardless of who uploaded it.
**Can multiple files be uploaded at once?**
Yes — use the **Upload files** button (top right) to select multiple files at once from the file picker, or drag and drop several files together.
**Are files shared across team members?**
Yes — any file uploaded to a record is visible to all workspace members who have access to that record.
**Does the Files tab work on custom objects too?**
Yes — the Files tab is available on all object types: People, Companies, Deals, and any custom objects you've created in Breakcold.