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# How Notifications Work - Can you Tag Team Members in Convo & More

Yes — @mention teammates in notes, tasks, and conversations. Here's how the full notifications system works in Breakcold.

## Overview
Breakcold has a unified **Notifications** hub where all alerts are collected — mentions, assignments, updates, and more. You can also **@mention** teammates anywhere text is supported (task notes, record notes, conversations) to send them a direct notification and loop them into context.
## The Notifications Hub
1. Click **Notifications** in the left sidebar to open the notification center.
2. All your notifications appear in a list — click any notification to preview the linked resource on the right side.
3. Use the **filter icon** to filter by **Status** (read/unread) or **Type** to find specific notifications quickly.
The Notifications hub — all alerts in one place, filterable by status and type. Click a notification to preview the linked record on the right.
## Notification Types
Breakcold sends notifications for the following event types, which can be filtered in the hub and configured in your preferences:
| **Type** | **When you receive it** |
| ---- |
| **Mentions** | When a teammate @mentions you in a note, task, or conversation |
| **Assignments** | When a task or record is assigned to you |
| **Record Owner Assignment** | When you are set as the owner of a record (contact, company, deal) |
| **Updates** | When a record you follow is updated |
| **Comments** | When someone comments on a record or thread you're part of |
| **Reminders** | Scheduled reminders you or a teammate have set |
| **System** | Workspace-level system alerts (billing, enrichment status, etc.) |
| **AI Insights** | AI-generated insights and suggestions about your records |
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_1wngqe3.png)

The Type filter — filter the notification hub to show only the type of alerts you're looking for.
## Configuring Notification Preferences
You control which notifications you receive and through which channel — in-app or email — from the **Notification Preferences** panel.
1. In the Notifications hub, click the **settings/preferences icon** (top right of the notifications panel).
2. The **Notification Preferences** panel opens. For each notification type, toggle **In App** and **Email** independently.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_1n86pyv.png)

Notification Preferences — configure each notification type independently for in-app and email delivery.
| Tip — Turn off email notifications for high-volume types like Updates while keeping them on for Mentions and Assignments — so your inbox only gets the alerts that need your direct attention.
## How to @Mention Teammates
You can tag any teammate with **@** in three places:
* **Task notes** — in the Notes field of any task
* **Record notes** — in the Notes tab of any contact, company, deal, or custom object
* **Conversations** — in the reply/internal note area of a record's conversation panel
In all three places, the mechanic is the same: type **@** followed by the teammate's name → a dropdown appears → select them. They receive a **Mention** notification instantly.
@mention in task notes — type @ to trigger the mention picker. The tagged teammate receives an immediate notification.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_6z3ile.png)

@mention in a record conversation — tag teammates directly in the conversation thread to loop them in with full context.
| Internal notes — When @mentioning in a conversation reply, use the Note tab (vs Reply) so the message is only visible to your team and not sent to the contact.
## Frequently Asked Questions
**Does an @mention send an email too?**
It depends on the recipient's Notification Preferences. If they have **Email** enabled for Mentions, yes — they'll receive both an in-app notification and an email.
**Can I @mention someone who isn't in the workspace?**
No — @mention only works for teammates who are members of your Breakcold workspace. External contacts cannot be tagged this way.
**Where can I see all notifications in one place?**
Click **Notifications** in the left sidebar. All notification types are collected here and can be filtered by status (read/unread) or type.
**Can I turn off all email notifications?**
Yes — go to Notification Preferences and disable the Email toggle for every type. You'll still receive in-app notifications unless those are also turned off.
**Can I mark notifications as read?**
Yes — use the Status filter to view unread notifications, and click through them to mark them as read. A bulk mark-all-as-read option is available via the actions menu (•••) in the notifications header.