> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://breakcold-aicrm.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Roles & Permissions Work at the Workspace Level?

Control who can do what in your workspace with four distinct roles.

## Overview
Breakcold uses a role-based permission system to control what each team member can do within a workspace. There are **four roles** available at the workspace level, ranging from full administrative control to read-only access:
* **Admin** — Full control over the workspace
* **Manager** — Content creation and management
* **Member** — Basic create and edit access
* **Viewer** — Read-only access
## Accessing the Members Page
1. In the left sidebar, click **Members** under the Workspace section.
2. The Members page shows all **Team Members** in the workspace, their email, and their current role. You can also add new members by clicking the **Add Member** button.
The Members page lists all workspace members with their roles — click "Add Member" to invite someone.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_h68f88.png)
## The Four Workspace Roles
Each role has a specific set of permissions. The **Role Permissions** section at the bottom of the Members page explains exactly what each role can do:
| **Role** | **Permissions** |
| ---- |
| **Admin** | Manage workspace settings, invite and remove members, change roles, delete workspace, full content access |
| **Manager** | Read/write, create and delete content, export data, manage lists and views, create workspaces |
| **Member** | Create and edit records, views, and tags. Cannot delete content or manage members |
| **Viewer** | Read-only access to all workspace content. Cannot create, edit, or delete anything |
The Role Permissions section explains what each role can and cannot do.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_18biu8y.png)

| Tip — Use the Viewer role for stakeholders or executives who need to see data but should not modify anything. Use Member for team members who need to work with records but should not manage settings.
## Changing a Member's Role
1. On the Members page, find the member whose role you want to change.
2. Click the **role dropdown** next to their name. A menu will appear showing all four roles with a brief description of each.
Click the role dropdown to switch between Admin, Manager, Member, and Viewer.
3. Select the new role. The change takes effect immediately.
||| Warning — You cannot change your own role. If you need your role changed, another Admin or the workspace Owner must do it for you.
Breakcold prevents you from changing your own role — another Admin must do it.
## Inherited Access from the Organization
Breakcold has two levels of membership: **Organization** and **Workspace**.
Organization owners and admins **automatically inherit access** to every workspace. Even if they are not explicitly added to a workspace, they may appear in the members list. When a user has roles at both the organization and workspace level, **the highest role takes priority**.
| Note — If someone is an Admin at the organization level, they will have at least Admin-level access to every workspace, even if their workspace role is set to Viewer.
## Organization-Level Roles vs. Workspace-Level Roles
Roles exist at **two levels** in Breakcold. It is important to understand how they interact:
* **Organization-level roles** are managed in the **Organization Settings** page (sidebar > Organization). These roles control access across all workspaces in the organization.
* **Workspace-level roles** are managed in the **Members** page inside each workspace. These roles control access within that specific workspace.
The Organization Settings page manages organization-level members and roles separately from workspace roles.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a5000/image_i3fbze.png)

Organization-level roles can also be changed via a dropdown — plus a Pending Invitations section shows outstanding invites.
| Tip — Think of it as: the organization controls who is part of your company, while the workspace controls who can access a specific project or team space.
## Frequently Asked Questions
**How do I access workspace member settings?**
Click **Members** in the left sidebar under the Workspace section.
**What are the four workspace roles?**
**Admin** (full control), **Manager** (create, delete, export), **Member** (create and edit only), and **Viewer** (read-only).
**Can I change my own role?**
No. You cannot change your own role. Another Admin or the workspace Owner must change it for you.
**What is "Inherited Access"?**
Organization owners and admins automatically inherit access to every workspace. When both organization and workspace roles exist, the highest role takes priority.
**What is the difference between organization roles and workspace roles?**
Organization roles control access across all workspaces in your company. Workspace roles control access within a specific workspace. A user can have different roles at each level, and the highest one wins.
**How do I invite a new member to the workspace?**
Click the **Add Member** button at the top-right of the Members page.
**Can a Viewer create or edit anything?**
No. Viewers have read-only access to all workspace content. They cannot create, edit, or delete anything.
**Can a Member delete content?**
No. Members can create and edit records, views, and tags, but they cannot delete content or manage members. Use the **Manager** role if you need delete access.