Articles on: Inbox

What is Mark As Done + How it Works - Why Helpful to Reach Inbox 0

Clear processed conversations without losing them — and keep your inbox focused on what still needs a reply.


What is "Mark as Done"?

Mark as Done is Breakcold's way of letting you clear a conversation from your inbox without archiving or deleting it. Think of it as a snooze until they reply — the conversation disappears from your active inbox the moment you click it, and comes back automatically the instant your contact sends a new message.
📌 The exact behaviour, in Breakcold's own words:
"Mark as done (removes it from inbox until they reply)"
This is the key engine behind Inbox Zero in Breakcold. Instead of letting replied-to conversations pile up alongside ones that need action, you mark each handled thread as done — leaving only the conversations that genuinely require your attention.


A typical inbox — multiple conversations across channels. Mark as Done keeps this list clean and actionable.

Where to Find the Button

The Mark as Done control appears in two places. You don't need to open a conversation to use it.

  1. Inside a conversation: open any thread and look for the checkmark (✓) icon in the top-right corner of the conversation panel. Hover over it to see the tooltip confirming what it does.
  2. From the channel sidebar: hover over the Done label in the left channel list — clicking it takes you directly to the Done folder where all marked conversations are stored.


Hover over "Done" in the sidebar to see the tooltip — or open a conversation to find the ✓ button at the top right.



The ✓ checkmark at the top right of any open conversation is all it takes to mark it done.

How to Use It — Step by Step

The workflow is simple: open a conversation, handle it (reply, log a note, or just read it), then click Mark as Done to clear it from your inbox.

  1. Open the Inbox from the left sidebar and select a channel (Email, LinkedIn, WhatsApp, etc.).
  2. Click on a conversation to open it. Read the thread, reply if needed, or log a note for your team.
  3. Once handled, click the ✓ checkmark button at the top right of the conversation.
  4. The conversation instantly disappears from your active inbox. Your list refreshes — only threads still needing attention remain visible.
  5. Repeat for each conversation until your inbox shows "No conversations yet. Your inbox is empty." — that's Inbox Zero.
Tip — You can reply first, then immediately click Mark as Done in one smooth motion — reply to unblock the conversation, then clear it from your inbox without switching screens.

What Happens After You Click It

The conversation is removed from your active inbox view and moved to the Done folder — a dedicated section in the channel sidebar. It stays there, fully intact with the complete message history, until the contact sends a new reply.
After clicking ✓, the conversation disappears from the active inbox. Your list is shorter — one less thing to act on.
The "Done" folder in the sidebar stores all marked conversations — fully accessible, never lost.

Note — When the contact replies, Breakcold automatically moves the conversation back to your active inbox. You don't need to manually check the Done folder — it resurfaces on its own.

How This Gets You to Inbox Zero

Inbox Zero isn't about deleting messages — it's about having a clear signal for what still needs your attention. Mark as Done is what makes that possible in Breakcold.

  • Reply sent → Mark as Done: you've acted, it's out of sight until they respond
  • No reply needed → Mark as Done: clear it without losing the thread
  • Waiting on them → Mark as Done: it'll come back automatically when they reply

Work through your inbox conversation by conversation, marking each one done as you go. When the last thread is cleared, you'll see the empty state — Inbox Zero achieved.
"No conversations yet. Your inbox is empty." — the goal of every sales rep using Breakcold.

Tip — Make it a daily habit: start your day by working through your inbox top to bottom, handling each thread, and marking it done. A clean inbox every morning means you never miss a follow-up.

Frequently Asked Questions

Is Mark as Done the same as Archive?
No. Archive permanently removes a conversation from your active view. Mark as Done is temporary — the conversation automatically returns to your inbox as soon as the contact replies. Use Mark as Done for active conversations you're waiting on; use Archive for truly dead threads.
What if I marked a conversation done by mistake?
Open the Done folder in the sidebar, find the conversation, and move it back to your active inbox manually. The message history is fully intact.
Does Mark as Done work across all channels?
Yes. It's available for every channel connected to your Breakcold inbox — LinkedIn, Email, WhatsApp, Telegram, and more.
Will I miss a reply if the conversation is in Done?
No. Breakcold monitors all conversations regardless of their Done status. The moment your contact replies, the thread moves back to your active inbox automatically — you'll see it the next time you open the inbox.
Can I see all my Done conversations at once?
Yes. Click Done in the left channel sidebar to see every conversation you've marked done, sorted by recency. You can read, reply, or reactivate any of them from there.

Updated on: 03/04/2026