Question 1

How To Avoid Duplicates With Unique Identifiers

Accepted Answer

Mark any field as a unique identifier so Breakcold prevents duplicate records from being created — automatically.

What Is a Unique Identifier?

A unique identifier is a field whose value must be different across every record in an object. When a field is marked as unique, Breakcold will block the creation of any new record that has the same value in that field as an existing one.

This is useful for fields that naturally identify a record — like a company website, a LinkedIn URL, an email address, or a record name. Unique identifiers also serve a second purpose: they are used during data imports to match incoming rows against existing records, preventing accidental duplication when re-importing updated data. | Works on any field type — You can mark any field as a unique identifier — Text, Email, URL, LinkedIn, and more. Most system fields like Website and LinkedIn already have it enabled by default.

Step 1 — Open the Field Settings

Go to Settings → Records and click on the object you want to configure (e.g. Companies).
Scroll to the Fields section. Fields that already have a unique identifier enabled show a Unique badge next to their name.
Click the ••• menu on the field you want to make unique, then select Edit. The Companies fields list — the Unique badge is already applied to Website and LinkedIn by default.

Step 2 — E

Question 2

Is Breakcold Safe for My LinkedIn Profile

Accepted Answer

Breakcold is safe.

First, Breakcold is not a LinkedIn automation software but a sales CRM.

Second, LinkedIn doesn't know if you're using a software or not, what they detect are patterns.

That's why LinkedIn automation softwares get banned people so much. Breakcold is not a LinkedIn automation software but it makes you become a LinkedIn power user.

Being a LinkedIn power user often means:

you open many LinkedIn tabs
you might have a virtual assistant running your convos
you might be on LinkedIn often to accept Li invites like a robot or sending them manually with a pattern

All those small details might trigger LinkedIn to flag your account

Hence why:

paying for LinkedIn Sales Navigator is the biggest protector for your account as it indicates to LinkedIn you are a power user using it for sales purposes + you're given them money
reduce the numbers of LinkedIn tabs you open, don't act manually in repetition like a bot would
if you have a VA, make sure that the VA is not running your LinkedIn account at the same time as yourself (very dangerous)

You need to think like a human and don't do things that are not possible or can clash between each others if you want to protect your account.

Question 3

How to Create a Sales Pipeline - Can I Create Multiple Pipelines ?

Accepted Answer

Build one or more Kanban-style pipelines for your deals — and let AI generate the stages for you.

Overview

In Breakcold, a sales pipeline is a Kanban view on the Deals page. Each pipeline is powered by a select field whose options become the columns (stages) of your board. You can create as many pipelines as you need — one for each sales process, product line, or team.

Pipelines live as Kanban views on the Deals page
Each pipeline uses a select field to define its stages
You can generate stages with AI or configure them manually
Yes, you can create multiple pipelines — just create additional Kanban views

Step 1 — Go to the Deals Page

Navigate to Deals in the left sidebar. You will see your existing deals in the default view (table or pipeline). The Deals page with your existing deals displayed.

Step 2 — Open the View Selector

Click the view name dropdown at the top of the page (e.g. "All Deals"). This reveals all your existing views and a Create new view option at the bottom.

The view dropdown lists all views — click "Create new view" to add a pipeline.

Step 3 — Create a New Kanban View

In the Create View dialog, type a name for your pipeline (e.g. "Pipeline 1").
Under View Type, select Kanban (displays records as cards in columns). ![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/8/cf18dcba819a

Question 4

How to Connect My LinkedIn Account?

Accepted Answer

Connect your LinkedIn account to send and receive LinkedIn messages directly from Breakcold.

Overview

Connecting your LinkedIn account lets you send and receive LinkedIn messages directly from Breakcold, sync your conversation history, and manage all your LinkedIn interactions alongside your other channels. Once connected, LinkedIn conversations appear in your unified inbox.

Step 1 — Go to the Accounts Page

In the left sidebar, click Accounts under the Workspace section.
Scroll down to the Social Channels section. You will see three options: LinkedIn, Telegram, and WhatsApp. Click + Connect under LinkedIn. Click "+ Connect" under LinkedIn in the Social Channels section.

Step 2 — Sharing Settings

Before signing in, choose whether to keep the account private or share it with your team.

No, this is a private account — Only you can access this account. You can share it later.
Yes, this is a shared account — Allows other workspace members to use this account.

Select your preference and click Connect. Choose private or shared — you can always change this later.

Step 3 — Sign In to LinkedIn

The LinkedIn sign-in page will open. You can authenticate using two methods:

Credentials — Enter your LinkedIn email and password directly
Cookies — Authenticate using browser cookies (advanced)

On the Credentials tab, enter your LinkedIn email and password. ![](https://storage.crisp.chat/users/helpdesk/w

Question 5

How Formulas Work on Custom Fields

Accepted Answer

Overview

Formula fields in Breakcold let you turn any custom field into a computed field — one whose value is automatically calculated from other fields using a formula expression. This eliminates repetitive data entry and keeps your records consistent.

You can:

Write formulas manually using field references, operators, and built-in functions
Use the Syntax Reference panel to browse all available syntax
Let AI Generate write the formula for you from a plain-English description

Step 1 — Go to Settings → Records → Select Your Object

Click Settings in the left sidebar.
Under the Data section, click Records.
Select the object you want to work with — for example, Deals. You'll see the full list of fields for that object.

The Deals object fields list — showing all configured fields including Deal Name, Company, Owner, Deal Value, Pipeline Stage, and more.

Step 2 — Open a Field for Editing

Find the field you want to turn into a formula field.
Click the ••• (three-dot) menu on the right side of that field row.
Select Edit from the dropdown menu.

Click ••• on any field row to reveal the Edit option.

Step 3 — Enable the Computed Field Toggle

In the field editor panel, scroll down to find the Computed Field t

Question 6

How to View the Recent Product Updates

Accepted Answer

Stay informed about the latest features, improvements, and bug fixes in Breakcold.

Overview

Breakcold regularly ships new features, improvements, and bug fixes. You can view a full changelog of all recent product updates directly from within the app using the "What's New" panel. This panel lists every release with its version number, date, and detailed description of what changed.

How to Open the Product Updates

Click on your name at the bottom-left corner of the sidebar.
In the menu that appears, click Product Updates. Click your name at the bottom-left, then select "Product Updates" from the menu.
The "What's New" panel will open as a scrollable modal, showing the latest updates at the top.

Reading the Changelog

Each entry in the changelog includes:

The release date
A title summarizing the update
The version number (e.g. v0.81.0)
A description explaining what changed and why
A Features and improvements section listing specific changes
A Bug fixes section listing resolved issues The "What's New" panel shows the latest release at the top with a full description.

Browsing Older Updates

Scroll down within the "What's New" panel to see previous releases in reverse chronological order (newest first). Scroll down to browse older product updates and past release notes.
Keep scrolling to go further back in

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